ER stakeholder map

Words you need

Stakeholder

A stakeholder is a group affected by a choice; its primary need is what it most needs to receive or do.

Conflict

Meeting one need can make another harder to meet. It does not mean the people are enemies.

ER / EMS

ER means emergency room; EMS means emergency medical services, including crews who bring patients to the ER.

Triage / physician

Triage sorts patients by how urgently they need care; a physician is a doctor.

Handoff

The transfer of care and information to the next care team.

Budget / staffing

A budget is the money available; staffing means the workers available to do the work.

Relationship arrow

An arrow points to who receives care, information or support. A two-way arrow shows a connection in both directions.

Your task and materials

One map with six or more ER stakeholders, their primary needs, relationship arrows and one labeled conflict.

Use this role reference and worked map, paper and pencil or Google Docs, and a way to save or scan your map as a PDF. No special template is required.

Submit one PDF from Google Docs or a clear scan to Wk3 Lab notebook: Stakeholder map, assignment 8544609630, by February 4, 2027 at 11:59 PM. Guided notes are optional planning help, not another submission.

F1 role reference

These six groups are enough. You may include more.

F1 worked map: relationships and conflict

Keep each role and need from the table together on your map. The network below connects those six groups. This is one possible arrangement.

• EMS crews → Triage nurses: patient handoff
• Triage nurses → ER physicians: route patients for treatment
• Triage nurses → Families: updates
• Families ↔ Patients: connection to their patient
• Administrators → Triage nurses: staffing and budget limits
• Administrators → ER physicians: staffing and budget limits

Conflict: administrators' staffing-cost limits can reduce the staff available for physicians to treat the sickest patients promptly.

Arrow key

An arrow points to the group receiving the named care, information or support. A two-way arrow shows a connection in both directions. Routing patients to physicians does not mean nurses become physicians.

Text equivalent

EMS crews hand patients over to triage nurses. Triage nurses route patients to physicians and provide updates to families. Families connect with their patient. Administrators set staffing and budget limits affecting the care team. The marked conflict connects administrators' staffing-cost limits with physicians' need for enough staff to treat the sickest promptly.

This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care.

Build and check the same map

1. Use the supplied role reference. Place six or more stakeholder names and each group's primary need on your map.
2. Connect related groups with arrows. The arrowhead points to the receiver. Short arrow labels are optional; no arrow count is required.
3. Label one conflict between two groups' needs. You may use the supplied staffing-cost example.
4. Check the same map for groups, needs, arrows and a labeled conflict. Save or scan it as one PDF and submit to the dated assignment.

You may use these six categories, needs and conflict. Other coherent relationships or conflicts can work. There is no required arrow count. Arrow labels and planning notes are optional. No separate report, floor plan, design test or exit response is due.

Original practice and official work

This original John Hay practice supports ER design in Biomedical Innovations. It does not complete a separate official PLTW activity.

If a required myPLTW item will not open, tell Mr. Mendoza which item. Follow today's Schoology directions and stop at the stopping point they state.