Stakeholder map
This page has four parts, in the order you use them. Part 1 is what you need to know. Part 2 says what to do, in plain English. Part 3 shows the work done once on a case that is not yours. Part 4 is your own work and where to turn it in.
Open your materials, follow the steps, then turn in your work.
Build one map with six or more ER stakeholders, primary needs, relationship arrows and a labeled conflict.
Part 1 of 4 · Background and definitions▸
💡 Big idea: A stakeholder map connects people, needs and possible conflicts before a design choice.
- • A stakeholder is a person or group affected by a decision.
- • A primary need is what the group most needs to receive or do.
- • A conflict means meeting one need can make another harder.
Judge speed together with urgency and fairness; one goal cannot stand in for every patient’s needs.
A stakeholder map connects people, needs and possible conflicts before a design choice.
Driving question: Who is affected by ER design, and where might their needs conflict?
What you already know: An emergency room serves several groups. A choice can help one group while making another group's work harder.
New idea: A stakeholder is a person or group affected by a decision. A primary need is what that group most needs to receive or do. A conflict occurs when meeting one need can make another harder to meet.
Visual or model: F1. Original classroom model. The role reference, arrow network and conflict belong together. What to notice: An arrow points to the group receiving the named care, information or support. A two-way arrow shows a connection in both directions. Routing patients to physicians does not mean nurses become physicians.
- Use the supplied role reference. Place six or more stakeholder names and each group's primary need on your map.
- Connect related groups with arrows. The arrowhead points to the receiver. Short arrow labels are optional; no arrow count is required.
- Label one conflict between two groups' needs. You may use the supplied staffing-cost example.
- Check the same map for groups, needs, arrows and a labeled conflict. Save or scan it as one PDF and submit to the dated assignment.
Real biomedical example: Conflict: administrators' staffing-cost limits can reduce the staff available for physicians to treat the sickest patients promptly. Source: ER stakeholder map: original role reference and worked model.
What the evidence supports: The supplied reference lets you build a map of six groups, their needs, relationships and a possible conflict.
What it cannot prove: This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care.
- • Stakeholder: A stakeholder is a group affected by a choice; its primary need is what it most needs to receive or do.
- • Conflict: Meeting one need can make another harder to meet. It does not mean the people are enemies.
- • ER / EMS: ER means emergency room; EMS means emergency medical services, including crews who bring patients to the ER.
- • / physician: sorts patients by how urgently they need care; a physician is a doctor.
- • Handoff: The transfer of care and information to the next care team.
- • Budget / staffing: A budget is the money available; staffing means the workers available to do the work.
- • Relationship arrow: An arrow points to who receives care, information or support. A two-way arrow shows a connection in both directions.
Use it now: Point to one arrow and its receiver in F1. Then point to the two needs named in the conflict. This is an oral check, not a new submission. This is thinking practice for the one turn-in named under Turn in, not a second submission.
Go further, optional: You may include more stakeholders or different coherent relationships. No outside lookup, extra group or different conflict is required.
F1 supplies patients, nurses, ER physicians, families, EMS crews and administrators, with a primary need beside each. These six groups are enough to start.
Limit: You may use these categories and needs. A seventh group is optional.
An arrow points to the group receiving the named care, information or support. A two-way arrow shows a connection in both directions. Routing patients to physicians does not mean nurses become physicians.
Limit: These arrows represent relationships, not room corridors or measured waiting times.
Conflict: administrators' staffing-cost limits can reduce the staff available for physicians to treat the sickest patients promptly.
Limit: A possible tension in the classroom example, not a finding about a real ER.
Oral map check · Simulated classroom evidence scenario
Your role: student checking the same map
Decision: Your map lists six groups and needs but has no arrows or conflict label. Which completes the same map? Discuss only; do not write another response.
- • Add relationship arrows and label two competing needs on the same map.
- • Leave the six-group list and its needs as the finished map.
- • Wait for a room layout before drawing any relationships between groups.
Response: One map with six or more ER stakeholders, their primary needs, relationship arrows and one labeled conflict. No separate choice response, evidence-ID list or report is required. Use it inside the one turn-in named under Turn in; it is not a separate submission.
Claim ceiling: This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care.
Students often think a conflict means the two groups are enemies. The trap: A conflict labels competing needs. Both groups can care about patient while facing different limits.
- CER:
- Claim, Evidence, Reasoning: make a claim, back it with evidence, explain your reasoning.
- SOP:
- Standard Operating Procedure, the exact steps to follow (especially in a lab).
- Tracker:
- Your PLTW progress log where you record completed evidence.
- myPLTW:
- The PLTW course site where you do the online activities. Find it in Clever with your Microsoft sign-in, right next to Schoology.
Part 2 of 4 · Directions in plain English▸
2.1 Open your materials
2.2 Start the work
Use the supplied role reference. Place six or more stakeholder names and each group's primary need on your map.
Show all 4 required steps
- Use the supplied role reference. Place six or more stakeholder names and each group's primary need on your map.
- Connect related groups with arrows. The arrowhead points to the receiver. Short arrow labels are optional; no arrow count is required.
- Label one conflict between two groups' needs. You may use the supplied staffing-cost example.
- Check the same map for groups, needs, arrows and a labeled conflict. Save or scan it as one PDF and submit to the dated assignment.
Lost your place? Use the six supplied groups and needs, add relationship arrows, then label one conflict. Continue the same map and save one PDF.
- 0-10Read the product and define stakeholder, primary need and conflict using the handout.
- 10-30Read all six role/need pairs and begin the groups and needs on your map.
- 30-50Read the worked network and arrow key, then connect groups on the same map.
- 50-65Label one conflict between needs; the supplied staffing-cost example is allowed.
- 65-77Check the four map features and prepare one readable PDF.
- 77-80Point to the conflict on the same map. No separate exit response.
- • ER means emergency room. A stakeholder is a group affected by a decision.
- • Use the supplied role reference and worked map before independent work.
- • Build the same map throughout class. Optional notes are planning help only.
PLTW connection and today's work
John Hay original practice supporting BI Problem 1 ER design. Use today's supplied role reference and worked map.
Today's stopping point: Finish this map as one PDF by February 4 at 11:59 PM. If a separately required myPLTW item will not open, tell Mr. Mendoza which item and follow today's Schoology stopping point.
Today uses John Hay teacher-created practice. It builds skills for the course, but does not count as completing an official myPLTW activity.
Use the turn-in directions in Part 4 of this page. Do not create a second submission unless your teacher asks for one.
Show another explanation or a smaller first step
Need help? Choose a starting point
Part 3 of 4 · Worked example▸
This is a parallel case, not your own. Read it for the order of the work, then do your own in Part 4.
Original worked model. You may use these categories, needs and conflict.
- Patients: Prompt attention and safe treatment.
- Triage nurses: Clear information to sort patients by how serious their condition is.
- ER physicians: Time and space to treat the sickest patients first.
- Families: Updates and a place to wait near their patient.
- EMS crews: A quick handoff so they can return to service.
- Administrators: Safe care within the available budget and staffing limits.
EMS crews → Triage nurses: patient handoff
Triage nurses → ER physicians: route patients for treatment
Triage nurses → Families: updates
Families ↔ Patients: connection to their patient
Administrators → Triage nurses: staffing and budget limits
Administrators → ER physicians: staffing and budget limits
Conflict: administrators' staffing-cost limits can reduce the staff available for physicians to treat the sickest patients promptly.
An arrow points to the group receiving the named care, information or support. A two-way arrow shows a connection in both directions. Routing patients to physicians does not mean nurses become physicians.
This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care.
This model shows the level of evidence and organization needed to complete: One map with six or more ER stakeholders, their primary needs, relationship arrows and one labeled conflict. Original practice; separate official PLTW work remains separate.
- Use the supplied role reference. Place six or more stakeholder names and each group's primary need on your map.
- Connect related groups with arrows. The arrowhead points to the receiver. Short arrow labels are optional; no arrow count is required.
- Label one conflict between two groups' needs. You may use the supplied staffing-cost example.
- Check the same map for groups, needs, arrows and a labeled conflict. Save or scan it as one PDF and submit to the dated assignment.
You may use these categories, needs and conflict. Another coherent arrangement can also meet the four map features. No new data, measurements or separate conclusion is required.
Also due today: Submit one PDF from Google Docs or a clear scan to Wk3 Lab notebook: Stakeholder map, assignment 8544609630, by February 4, 2027 at 11:59 PM. Guided notes are optional planning help, not another submission.
Part 4 of 4 · Your work▸
Check your work before submitting
- The map names six or more distinct stakeholders and a primary need for each.
- Relationship arrows connect groups and one conflict label names two competing needs.
4.1 Turn in your work
DueFeb. 4, 2027, 11:59 PM- Hand in
- One map with six or more ER stakeholders, their primary needs, relationship arrows and one labeled conflict.
How to submit and name your file
Submit one PDF from Google Docs or a clear scan to Wk3 Lab notebook: Stakeholder map, assignment 8544609630, by February 4, 2027 at 11:59 PM. Guided notes are optional planning help, not another submission.
In Schoology, open your course and the assignment for this lesson. Attach your file, select Submit, and check that it appears in the submission.
PDF upload helpYou get two school days for every day you were absent, so this deadline moves with you.
Find this lesson's Schoology assignments
These are existing assignments for your section. Follow the directions in the assignment you are working on; this list does not add new work. A PLTW Work row repeats on every day of its lesson; submit it once. Check Schoology for each deadline.
- Wk3 Lab notebook: Stakeholder map(today's turn-in)
Link will not open? Open Schoology, choose your course and section, and find the title shown above.
How I will check this work
- The map names six or more distinct stakeholders and a primary need for each.
- Relationship arrows connect groups and one conflict label names two competing needs.
This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care. Use the Schoology assignment linked above to submit it.
How this lesson connects
People and needs connect on one map. The labeled conflict can inform later design; it does not prove a design works.
Practice: try a question, then check your answer▸
Claim ceiling for this check: This classroom model shows needs, relationships and a possible conflict. It is not a room layout, measured hospital performance or clinical instructions. It cannot show that a redesign improves care.
On the supplied map, which two needs are named in the staffing-cost conflict? Point to the label; no separate response is due.
Write an answer and pick a confidence to unlock the key.
Missed class or ready for more?▸
What today's skills lead to. These are real health-science careers this course builds toward. Tap one to see, on the US Department of Labor's O*NET site, what the job actually involves, what it pays, and how fast it is growing.
Today is individual work you can do from home: complete the same target above, then submit your Notebook check.
Submit one PDF from Google Docs or a clear scan to Wk3 Lab notebook: Stakeholder map, assignment 8544609630, by February 4, 2027 at 11:59 PM. Guided notes are optional planning help, not another submission.
Class still runs. Complete today's work as this page describes (it is self-guided). Need the concept taught without a teacher? Use this authoritative explainer:
Original stakeholder role reference, worked map and directionsSources: slides, readings, and resources▸
The deck explains the roles and arrow key, supplies a worked map, and helps you check the same four map features. Notes are optional; no separate exit response is due.
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