Step-by-Step Onboarding
Every person on Cleveland Clinic property needs a valid badge. This is how you earn it. Do the phases in order and do not skip ahead. No finished onboarding means no badge, which means you cannot participate.
Phase 1 — Apply in Clinician Nexus
This is where you raise your hand. Nothing else starts until your request is submitted.
Go to app.cliniciannexus.com and click the green 'Join for free.' Use a personal email you check often. If it warns about the email domain, click the grey 'propose domain' button and keep going.
Click 'Apply for clinical experiences as a student…', then search and select 'Northeast Ohio Schools.'
Under Discipline choose 'HIGH SCHOOL STUDENT.' You do not need year of study or graduation date here. Click Next to reach your dashboard.
Open the rotation link Mr. Mendoza gives you and, at the end, click the green 'Save and Submit Request.' It is NOT complete until you submit. Screenshot the confirmation and show your teacher. Forgetting to submit is the #1 reason students stall.
Phase 2 — The SilkRoad welcome email & login
After a Cleveland Clinic approver clears you, the badge system emails your login.
It is titled 'Welcome … to Cleveland Clinic's Nonemployee Onboarding System' from RedCarpetMailer@mail.silkroad.com. It may show an 'external sender' warning. It is real. Do not delete it. Check Spam if you don't see it.
Go to clevelandclinic-redcarpet.silkroad.com and sign in with the temporary credentials. If needed, use 'Reset Your Password'; the reset goes to your school email.
A second email tells you your tasks are ready. Log back in to start Phase 3.
Phase 3 — Complete your tasks & coursework, on time
Two timing rules end onboarding if you break them. Treat every Cleveland Clinic email like homework due tomorrow.
Check your legal first and last name, personal email, and graduation year. Wrong info here causes badge problems later.
Finish each required task and the online coursework modules. Upload clear photos or PDFs when asked.
Three weeks of inactivity permanently ends onboarding, so log in at least weekly. Respond to any Cleveland Clinic email within 24 hours. If you got an 'Overdue Task' notice, log in and act the same day.
Phase 4 — Health documents
You must prove you are cleared to be in a hospital. Bring documents to the school nurse or mobile clinic, then upload them.
You cannot be seen by the nurse or mobile clinic without a signed parent/guardian permission slip. No slip means no visit means no onboarding.
TB test within 6 months (2-step Mantoux, QuantiFERON-TB Gold, or T-Spot); MMR; Varicella; Tdap within 10 years; Hepatitis B titer or signed declination; flu shot if your rotation falls Nov 1–Mar 31.
Keep a copy of every document for yourself, then upload clear pictures or PDFs into SilkRoad.
CPR/BLS and the background check are NOT required for our group, even if the system shows them. Confirm with Mr. Mendoza if you are unsure.
Phase 5 — Confirm rotation dates & roles
Rotation start must be at least 2 weeks away; confirm the end date and that your graduation date is this school year.
Student Event Coordinator and Academic Program Director should appear. If anything is missing or wrong, tell your teacher; do not edit role fields yourself.
Phase 6 — Parking (only if you drive)
Contact Parking Services at 216-444-2255 or parking@ccf.org. Most students arrive with the group, so ask before assuming you need your own parking.
Phase 7 — Pick up your ID badge
Do this before your first day. You need a valid badge to be on Cleveland Clinic property.
Driver's license, passport, or state ID. If you had a Cleveland Clinic badge before, bring the old badge to exchange it.
Main Campus (basement of JJ North), 1956 East 93rd St, Cleveland — M–F 7:30am–4:15pm, 216.444.1208. Or Beachwood, 25900 Science Park Dr, Bldg 2 — M–F 8:00am–3:45pm, 216.448.5688.
Lost badge with nothing to exchange? Replacement is $30, credit card only. Double-check office hours the morning you go.