Run a needs assessment
Find out what users actually need before designing, by gathering evidence about the gap between the current situation and the goal.
- Telling a problem from a solution: A needs assessment describes the problem and the gap; jumping to a solution too early skips the evidence step.
- Identifying the user or stakeholder: You cannot assess needs without first naming whose needs you are measuring: patients, nurses, families.
Prerequisites are inferred: pending teacher review.
Re-learn the skill with worked practice and clear examples.
A needs assessment names the stakeholders, gathers evidence about the current situation, and measures the gap between now and the goal: before choosing a solution.
A team wants to redesign an emergency room. Which action is the BEST first step in a needs assessment?
Reviewed- A.Pick the design they like most and start building
- B.Gather evidence from patients and staff about current wait times and problems
- C.Copy another hospital's layout exactly
- D.Ask the principal which design looks nicest
Show the worked solution ▾
Answer: B. Gather evidence from patients and staff about current wait times and problems
- Step 1: Recall the purpose: A needs assessment is about finding out what users really need, using evidence, before a solution is chosen.
- Step 2: Match the action: Gathering evidence from the patients and staff about current waits and problems is exactly the evidence-gathering step; the others skip straight to a solution or an unrelated opinion.
Why it's right: Gathering evidence from the actual stakeholders about the current situation is the core of a needs assessment, while the other options choose a solution before the need is documented.
- A: Building the favorite design first skips the entire needs assessment.
- C: Copying another layout assumes their needs match yours without checking.
- D: A 'looks nicest' opinion is not evidence about user needs.
Aligned to Design research: needs assessment · reading level ~grade 9
- Before redesigning the ER, a team interviews nurses and patients and logs real wait times, then writes the gap as a measurable need.
Fill these in as you work through the lesson.
- Needs assessment (study of what users really need):
- Stakeholder (anyone affected by the design):
- Gap (the size of the problem you still have to close):
- Evidence (data, not guesses):
A needs assessment names the whose needs matter, gathers about the current situation, and measures the between how things are now and the goal: before anyone picks a solution.
- Who are two stakeholders you would talk to before redesigning an emergency room?
- Why is it a mistake to choose a solution before doing a needs assessment?
- What kind of evidence would show that ER wait time is a real need to fix?
Your team thinks the ER 'needs more chairs.' Plan a needs assessment instead: name the stakeholders, list two kinds of evidence you would collect, and describe the gap you would measure before deciding what to change.
